How to send your Ghds in a safe and cost effective way.

We strongly recommend that you send any items to us using a recorded delivery service whether it be via Royal Mail (the most popular option) or using a tracked parcel courier. We cannot be responsible for lost or delayed items that are sent to us.

There is no need to send your Ghds in their original packaging. If you do it may increase postage costs.

To package them we recommend a quality padded envelope / jiffy bag of adequate size and ideally taped at the opening for added security.

When placing the straighteners into the padded envelope it is best to ensure the plates are together. If the straighteners are in the open position there is an added risk of them being damaged in the post.

We wouldn’t normally recommend that you wrap the power lead around them on a regular basis but, for the purposes of shipping them to us, this is a quick and easy way of ensuring the plates stay together. The cable also acts as a second protection method for the plastic arms. The mains plug can then be slid down the side of the straighteners inside the envelope.

If your Ghds are already broken in half or damaged when you send them please ensure that all the pieces are enclosed.

Once your GHD repair is complete we will return your GHDs protected within one of our plain parcel boxes using Royal mail signed for service.