Terms and Conditions
Ghd Hair Straightener Repairs
All of our repair services normally carried out within 48 hours of us receiving the straighteners. This is our average repair turnaround. Our £29.95 fixed fee includes all parts, labour and recorded return delivery. The Ghds we repair also have a full component and wiring safety check as standard. We also repair non electrical faults including damage to ghd casings, arms and hinges and where available we will replace the damage section of iron. However, such repairs may take longer than our average repair time subject to availability of special order parts. If your straighteners have broken or damaged plastic parts please call us first before booking your repair. We will always be very honest about availability on such parts. Also, on rare occasions where the full PCB (Printed Circuit Board) needs replacing this may take a little longer than your average repair too, we will contact you if this is necessary. Unlike our competitors we will not charge extra fees if a PCB needs replacing. We aim to repair all genuine ghd hair straighteners and manage to do this in over 95% of cases, however on the rare occasion the straighteners are beyond economical repair we will always contact you and offer a refund and the return of your irons. Our no fix no fee policy relates to the cost of parts and labour and does not include return postage charged at £5.55. This means if your Ghds are far beyond economic repair you will receive a refund of £20 and we will send your Ghds back. Alternatively you can take this opportunity to receive a full £29.95 refund plus cash for your Ghds by using our Cash for Ghds service. If in doubt about the state of your repair please contact us first. Please note, we do not repair counterfeit ghd straighteners, if you are in doubt about the authenticity of your ghds please see our Fake Guide Page. If you send us fake ghd irons we will contact you, however if you need the irons returning please be aware that there is a £5.00 administration and inspection fee plus a £4.95 return postage charge.
Please follow our packaging guidelines when sending items to us. We strongly recommend sending items to us via recorded delivery. We cannot accept responsibility for un-tracked items that are lost or damaged in the post. Customers cover the cost of sending items to us, only the return postage is included in our fee.
All our repairs are dispatched Royal Mail 1st class recorded delivery. You will be notified via email when your straighteners are dispatched. If more than 5 working days have passed since you sent the ghd’s in for repair and you have not received the straighteners back or heard from us you can request an update via email. Please email firstname.lastname@example.org
All our repairs come with a warranty of six months from the date of the repair. If your straighteners become faulty with a similar problem within the warranty period they can be returned to us for a warranty repair service. Please make sure you send a copy of your documentation along with return address and contact telephone number with a note explaining. We will endeavor in most cases to return your warranty repair within 5 working days of receipt. There should be no additional fee to pay to us. The customer should incur any costs of getting the irons back to us. Please contact us with any further details you require about the warranty.
*Rare product failure notice – in our experience due to a potential IC failure on some MK4 PCB’s be aware that on very rare occasions some MK4 models can overheat, this is an original known fault across the industry and can happen at any time for no apparent reason. We therefore recommend always testing the irons on a small area of hair before styling. If the irons do overheat turn the power on and off and repeat the check. Unless a PCB or IC is replaced on one of our repairs we are not responsible for any damage caused to the straighteners or that of the user.
We are not in any way affiliated with Jemilia Ltd or their trademark of ghd. We are an independent company specialising in the repairs of ghd products. We us the name ghd in reference only to the trademark.
WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY THIRD PARTIES
Cash for Ghds Service
Please note, we do not buy counterfeit ghd straighteners, if you are in doubt about the authenticity of your ghd’s please see our Fake Guide Page. If you send us fake ghd irons we will contact you, however if you need the irons returning please be aware that there is a £5.00 administration and inspection fee plus a £5.55 return postage charge.
All Ghds that come in are inspected and funds are sent to the customer within 48 hours of receiving them via paypal. You will receive an email from paypal to confirm when you money has been transferred.
We can only process a maximum of 5 straighteners per person, per month. If you have more than 5 pairs you wish to sell, or if you wish to use this service for bulk orders on a regular basis please contact us.
Please send your Ghds by Recorded Royal mail delivery. We cannot accept responsibility for lost items in the post. Please also ensure that you follow our packaging guidelines. This will ensure your Ghds arrive safely and as cost effective as possible. Customers cover the cost of sending items to us. We reserve the right to refuse any transactions where it is felt that this system is being abused.
IF YOU HAVE ANY QUESTIONS ABOUT ANY OF OUR TERMS AND CONDITIONS PLEASE CONTACT US BEFORE USING OUR SERVICES.
We are an independent company and are not associated with GHD whatsoever. GHD is a trademark of the Jemella group